We monitor the behavior of our medicines to ensure the well-being of the population that consumes them.
If, when using or consuming any of our medications, you present or suspect a side effect, adverse reaction or medication complaint, you can contact the Pharmacovigilance Unit, through our form or through the following means:
Telephone contact within the Republic:
800-701 8470 ó 55 54 88 3799
International telephone contact:
(+52) 800 701 8470
(+52) 55 54 88 3799
Fax:
55 54 88 3737
Email:
farmacovigilancia@silanes.com.mx
Hours of operation:
Monday to Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 2:00 p.m.
You can leave us your comments/reports outside of office hours by voice message
In order to report the side effect that occurred, it is important to consider that we require the following as a minimum:
Patient's data
Initials, date of birth, gender, age.
Medicine(s) implicated by Silanes
Medicine name, dose, route of administration, batch number and expiration date.
Adverse event or problem presented
Description of the signs, symptoms or situation that presents or presented.
Information of the informant
Name of the person providing the information and contact details (phone number, email, etc.)
For Laboratorios Silanes, the safety of patients who consume their medications is a priority, we ask you to fill out the form with as much information as you have available.